HELP CENTER

Thank you for visiting www.artmeat.com. We are happy to assist you in any possible way. If you would like to contact our customer service department, please email us at contact@artmeat.com.

PRODUCT HANDLING

Our products are shipped in a sturdy insulated box with dry ice to ensure they remain frozen or chilled during shipment. IMPORTANT: Do not touch the dry ice with bare hands or skin, as it will cause immediate frostbite and will burn.

Our products arrive either frozen, partially thawed or chilled. If the product is partially thawed, it can be stored in the freezer without any potential harm to flavor.

Once the product has been completely defrosted, it is not recommended to re-freeze it. Defrosted products can be kept in the refrigerator in their original packaging and should be consumed within 7 days.

Products can stay frozen for up to one year from the date of production. Fresh products should be either frozen or consumed by the given expiration date.

SHIPPING

At this moment we only ship to the Continental United States. We apologize but we are currently unable to ship to Hawaii, Alaska, U.S. territories, P.O. Boxes and APO/FPO/DPO addresses.

We currently offer free shipping on all orders.

All orders will be shipped via UPS or USPS on regular business days, Monday through Friday, excluding weekends and holidays.

Orders must be placed by 11:59 PM (EST) to start processing the next day. Processing time usually takes 1 business day. Orders take up to 1 business day to be delivered within the Miami-Dade County and up to 3-4 business days for the rest of the Continental United States. Orders placed after 12:00 PM (EST) Friday, or on a Saturday, Sunday or Holiday will not be processed until the following Business Day.

Once your credit card has been authorized, your order will be processed and shipped. Once the shipment leaves our warehouse you will receive an email confirmation with a tracking number.

We are not accountable for shipping delays due to weather conditions, incorrect shipping addresses or extraordinary circumstances that escape our control. If for any of the described reasons, your order is sent back to us through the carrier, we will immediately contact you and ship the package back. You will be responsible for any additional charges.

RETURNS

If you receive a product you believe is damaged, please email us immediately at contact@artmeat.com and our team will gladly assist you in starting a claim for replacement/refund.

PAYMENTS

We accept PayPal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. We do not accept personal checks or money orders.

RETAIL / FOODSERVICE / DISTRIBUTION

If you are interested in carrying our products for retail, distribution or foodservice purposes, please contact us at contact@artmeat.com.

 

Couldn’t find the answer to your question? Please email us at contact@artmeat.com.